Learn More / FAQs

Turmeric Root Juice

Q. How do I use the Turmeric Root Juice?
A. Follow the serving and preparation directions on your bottle. Make sure it is thawed and shake well before using. We do not recommend a daily amount here.

Q. Is the Turmeric Root Juice a cleanse or an immune-system treatment?
A. We do not promise cleansing effects or immune-system benefits. Please choose it based on its ingredients and your personal preferences, not as a treatment or a replacement for medical care.

Q. How should I store the Turmeric Root Juice?
A. Our juice is freshly made to order and shipped frozen. Keep it refrigerated after thawing, and keep extra unopened bottles frozen until you are ready to use them. Follow the storage directions on your bottle.

Q. How long can I keep it?
A. Follow the date and storage instructions on your bottle. If those details are missing or unclear, please contact us at GetYourTailsUp@gmail.com before using it. We do not provide a general six-month refrigerated shelf-life guarantee.

Q. Where can I check the ingredients?
A. Please check the ingredient information on your bottle. If you need ingredient details before ordering, email us at GetYourTailsUp@gmail.com.

Q. What if I take medication, have a health condition, am pregnant or breastfeeding, or have surgery planned?
A. Please share the product's ingredient information with your healthcare professional and ask whether it is appropriate for you before use. We cannot advise on medication interactions or individual health needs.

Whipped Shea Butter & Healthy Oil Therapy

Q. What is the difference between Whipped Shea Butter and Healthy Oil Therapy?
A. Both are intended for hair and skin care, but their oil blends differ. Check each product's ingredient information to choose the one that fits your routine. Contact us if you need help finding those details.

Q. How soon will I see hair growth?
A. We do not promise hair growth or a timeline for results. These products are intended for hair and skin care, not to treat hair loss or scalp conditions.

Q. How do I apply the products to my hair?
A. Follow the directions on your product label. Start with a small amount and gently massage into the areas indicated. Adjust the amount to suit your hair and avoid buildup. We do not recommend a fixed daily frequency or overnight application for everyone.

Q. Can I use these products if I have a scalp condition, alopecia, or hair loss?
A. Please check with a qualified healthcare professional before applying a new product to an affected area. These products are not offered as treatments for those conditions.

Q. What if my hair is damaged, relaxed, permed, or color-treated?
A. Hair and scalp needs differ, and we cannot guarantee suitability for every hair type or treatment. Review the ingredients and product directions, and ask your stylist if you are unsure how a product fits your routine.

Q. What should I check before using a new hair or skin product?
A. Review the ingredient list for ingredients you know you are sensitive to. Try a small amount on a small area before wider use, following any label instructions. A small-area test does not guarantee that a reaction will not occur. Stop using the product if irritation occurs.

Q. Are the products safe for pregnant or breastfeeding customers?
A. We cannot confirm suitability for everyone. Please review the ingredients with your healthcare professional before use if you are pregnant or breastfeeding. Ingredient descriptions such as “natural” do not guarantee safety.

If any products in your order are damaged, please contact us at GetYourTailsUp@gmail.com immediately. Depending on the situation, we will replace the product(s) or provide a full or partial credit or refund of the purchase price for the product(s).